Frequently Asked Questons

What is Nue Ritual?

Nue Ritual is a home lighting and decor brand focused on pieces that are both functional and considered, designed to bring warmth and character into everyday spaces like hallways, bedrooms, and living rooms.

Where do you ship?

We currently ship to customers internationally. Delivery times and any available shipping options are shown at checkout based on your address.

How long does shipping take?

Once your order ships, delivery typically takes 5 to 10 business days, plus 1 to 2 business days of processing before it leaves us.

How much does shipping cost?

Shipping costs are calculated at checkout based on your delivery address and order details.

Can I track my order?

Yes. As soon as your order ships, you will receive a tracking number by email so you can follow its progress the whole way.

What is your return policy?

You can request a return within 30 days of delivery, as long as the item is unused and in its original packaging. Full details are in our Refund Policy.

How long do refunds take?

Once we receive and inspect a returned item, approved refunds are issued to your original payment method within 5 to 10 business days.

What if my item arrives damaged or wrong?

Contact us right away at info@nueritual.com with photos of the issue. We will cover the cost of a replacement or full refund, and you will not be responsible for return shipping in that case.